Over the past year, we’ve been working closely with Comptoir Libanais to build out a CRM strategy as vibrant as their mezze platters. Our goal? To create a best-in-class guest journey that keeps diners coming back for more.

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How:

• From slick welcome flows and tempting birthday treats to smart win-back automations, we strategised, built + implemented a full suite of campaigns that send the right message, at the right time. And thanks to integrations with 3S-POS, Como, HGEM, SevenRooms, StoreKit + Wireless Social, we’ve been able to plug in rich behavioural data and guest feedback to level-up targeting and personalisation.

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The Results:

• A 27% uplift in year-on-year visits – all powered by smart strategy, seamless tech, and a whole lot of charm.

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The EDGEY Bit:

We don’t do boring broadcast emails. Instead, we crafted a CRM strategy rooted in insight, automation, and brand personality.

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Tastier emails, fuller tables – that’s how we serve it up.

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